SHIPPING POLICY

Last updated: 03/08/26

Thank you for shopping with EV TURBO SOLUTIONS. This Shipping Policy explains how orders placed through evturbosolutions.com are processed and delivered within the United States.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays.

2. Shipping Locations and Rates

We currently ship to addresses within the United States.

Shipping availability to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and P.O. boxes may vary depending on the product and carrier restrictions.

Shipping charges are calculated and displayed at checkout based on the delivery address, package size, weight, selected shipping method, and any applicable promotion.

3. Estimated Delivery Times

Estimated delivery times begin after the order has been processed:

Standard Shipping: 3–8 business days
Expedited Shipping: 2–4 business days, when available

Delivery dates are estimates and are not guaranteed unless expressly stated at checkout. Delays may occur because of weather, holidays, carrier disruptions, incorrect address information, remote locations, or circumstances outside our reasonable control.

4. Tracking and Multiple Shipments

Once an order ships, customers will receive a confirmation email with tracking information when available. Tracking may take 24–72 hours to update after the carrier receives the package.

Products from the same order may be shipped separately due to inventory availability, package size, or fulfillment location. Separate packages may arrive on different dates.

5. Address Changes, Cancellations, and Delays

Customers are responsible for providing a complete and accurate shipping address.

Requests to change or cancel an order must be sent to evturboandtruckengineparts@gmail.com as soon as possible. Changes and cancellations cannot be guaranteed after processing begins. Orders that have already shipped cannot be canceled.

If we are unable to ship an order within the stated timeframe, we may provide a revised shipping estimate and offer the customer the option to accept the delay or cancel the affected order for a refund.

6. Lost, Damaged, or Delivered Packages

For packages that appear lost, damaged, or are marked as delivered but cannot be located, contact us at evturboandtruckengineparts@gmail.com within 5 days of the expected or recorded delivery date.

For damaged items, please provide the order number and clear photographs of the product, packaging, and shipping label. Customers should retain all packaging while the claim is reviewed.

We may open an investigation with the carrier. Depending on the circumstances and investigation results, we may provide a replacement, refund, store credit, or another appropriate resolution.

We are not responsible for packages correctly delivered to the address provided and later lost, misplaced, or stolen.